Dedicated Technical Support Specialist

5 days ago

Adelaide, South Australia beBeeSupport Full time $60,000 - $90,000

Key Role Summary:

We seek a dedicated Technical Support Specialist to provide expert assistance with hardware and software issues.

Primary Responsibilities:

  • Receive, process and resolve technical support tickets
  • Escalate complex issues and provide initial login support for users
  • Conduct thorough troubleshooting of end-user equipment, meeting rooms and manufacturing devices
  • Maintain accurate records in our knowledge management system
  • Provide on-site technical support for equipment-related issues

Essential Skills and Qualifications:

  • Ability to resolve new and existing user access requests efficiently
  • Proven experience using helpdesk systems
  • Proficiency in providing basic (Level 1) IT support for hardware and software faults

Workplace Requirements:

  • Australian citizenship
  • Residency in Adelaide

Note: Only eligible candidates will be considered for this role.

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