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Customer Service and Administration Liaison

1 month ago

Brisbane, Queensland, Australia Opal Full time

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

At Opal Fibre Packaging, we stand for innovation, smart solutions, and sustainability. Our full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration makes us a leading player in the industry.

The key focus of this role will be to:

  • Provide high level customer service support and administration support to both internal/ external stakeholders via phone and email.
  • Utilize our various applications to set up customers into our system and liaise with them regarding their order specifications
  • Manage cases within CRM system to achieve recommended close out times and effective resolution for customers
  • Communicate promptly with suppliers and customers regarding order status when required.
  • Ensure customer queries are handled efficiently and to the customer's satisfaction
  • Develop strong ongoing relationships with customers

A manufacturing/ warehousing/ FMCG environment background would be highly regarded.

For this role, we would like you to have:

  • Previous experience in a fast-paced customer service and admin environment
  • Experience in using CRM systems is required
  • Experience using SAP databases and Microsoft Dynamics would be highly regarded
  • An advanced level of attention to detail, accuracy, and quality
  • Strong communication skills with both inbound and outbound stakeholders (includes phone and email communication)
  • The ability to prioritize important activities and problem solve
  • The ability to remain calm under pressure
  • Confident in building relationships over the phone to resolve issues

Our team offers a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and look for curious individuals who thrive in an environment of change.

As a valued member of our team, you can expect a competitive salary of $80,000 - $90,000 per annum, depending on experience, plus benefits such as professional development opportunities and a supportive work environment.