Customer Service Liaison
2 weeks ago
Textron Aviation, a global leader in private aviation, is seeking a Customer Service Coordinator to join their team at the Gold Coast base. This is a full-time permanent role offering a competitive remuneration package negotiable based on experience.
About Textron AviationTextron Aviation has been inspiring the journey of flight for nine decades through iconic and beloved brands such as Cessna and Beechcraft. The company is passionate about empowering people with the freedom of flight and provides a comprehensive total rewards package to support employees and their families.
Job DescriptionThe successful candidate will have the opportunity to work with an esteemed maintenance organisation, providing valuable exposure to the aviation industry. Key responsibilities include:
- Maintaining an understanding of Textron Aviation manuals and procedures
- Ensuring compliance with company policies and instructions
- Holding safety as a core value and contributing to a zero harm environment
- Developing a deep understanding of customer expectations and ensuring those are met
- Assisting customers with aircraft induction and maintenance progress updates
- Reviewing invoicing for accuracy and capturing additional items
- Conducting regular customer surveys and making improvements
The ideal candidate will possess strong collaboration and communication skills, along with demonstrated customer service experience. Adaptability, resilience, and problem-solving skills are also essential. Strong attention to detail, organisational, and time management skills are necessary to succeed in this role.
Estimated Salary RangeThe estimated salary range for this position is $70,000 - $90,000 per annum, depending on experience. A competitive benefits package is also included.
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