Student Experience Coordinator
2 days ago
UniLodge is Australia and New Zealand's leading provider in student accommodation. We have a portfolio of close to 140 properties and hotels, and we're always on the lookout for talented individuals to join our team.
About the RoleWe're seeking a passionate customer-focused professional to join our team as a Student Experience Coordinator. This role offers a unique opportunity to make a real difference in the lives of our students.
Key Responsibilities- Create a friendly environment and deliver a positive resident experience
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
- Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed
- Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.
- A background in reception or hospitality will provide a good grounding for this role
- A passion for delivering exceptional guest experiences
- Resilience and ability to work under high pressure, and a fast-paced environment
- Excellent communication skills, both written and verbal
- High levels of computer literacy with ability to learn new systems
- Someone who exercises a 'we care' attitude
- Unrestricted work rights in Australia
- National Police Check (completed within last 3 months), at your own cost
- Working with Children's Check (NSW)
- Ability to commit to a 38-hour work week, across a Monday – Sunday roster
- Full uniform provided
- A variety of opportunities for career progression
- Personal and professional development, through online and face-to-face training and courses
- Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
- Inclusive culture in a diverse, collaborative and fun team environment
- Variety of leave options, including two weeks paid parental leave, study leave & more
- Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
- Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
- Flu Vaccinations – Company Funded
- Generous referral bonus (up to $1,000 AUD/NZD)
- Access to Insider Rates at Essence Hotels and Apartments
The estimated salary for this role is around $55,000 - $65,000 per year, depending on experience and qualifications.
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