Student Experience Coordinator

2 days ago


Kensington Park, South Australia UniLodge Full time
About UniLodge

UniLodge is Australia and New Zealand's leading provider in student accommodation. We have a portfolio of close to 140 properties and hotels, and we're always on the lookout for talented individuals to join our team.

About the Role

We're seeking a passionate customer-focused professional to join our team as a Student Experience Coordinator. This role offers a unique opportunity to make a real difference in the lives of our students.

Key Responsibilities
  • Create a friendly environment and deliver a positive resident experience
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.
Requirements
  • A background in reception or hospitality will provide a good grounding for this role
  • A passion for delivering exceptional guest experiences
  • Resilience and ability to work under high pressure, and a fast-paced environment
  • Excellent communication skills, both written and verbal
  • High levels of computer literacy with ability to learn new systems
  • Someone who exercises a 'we care' attitude
  • Unrestricted work rights in Australia
  • National Police Check (completed within last 3 months), at your own cost
  • Working with Children's Check (NSW)
  • Ability to commit to a 38-hour work week, across a Monday – Sunday roster
What We Offer
  • Full uniform provided
  • A variety of opportunities for career progression
  • Personal and professional development, through online and face-to-face training and courses
  • Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
  • Inclusive culture in a diverse, collaborative and fun team environment
  • Variety of leave options, including two weeks paid parental leave, study leave & more
  • Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
  • Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
  • Flu Vaccinations – Company Funded
  • Generous referral bonus (up to $1,000 AUD/NZD)
  • Access to Insider Rates at Essence Hotels and Apartments

The estimated salary for this role is around $55,000 - $65,000 per year, depending on experience and qualifications.



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