Resident Experience Manager
6 days ago
We're seeking a dedicated and results-driven Resident Experience Manager to join our team at UniLodge @ UC - UC Lodge on a Full Time basis. As a key member of our operations team, you will play a vital role in delivering an exceptional experience for our residents.
Job DescriptionCompany Overview
At UniLodge, we strive to provide a welcoming and supportive environment for students from all over the world. Our vision is to be the leading provider of accommodation services for higher education institutions in Australia.
Salary
A competitive salary package ranging from $90,000 to $110,000 per annum, depending on experience.
Job Responsibilities
- Lead the front-line team in the efficient and effective operations of reception, ensuring a seamless and welcoming experience for residents.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Build a high-performing team through recruitment, training, and development opportunities, ensuring that team members can reach their full potential.
- Ensure accurate accounting of all resident-related accounts for rental and sundries.
- Liaise with third-party service providers, including maintenance, contract cleaners, and security.
Required Skills and Qualifications
- Similar work experience within student accommodation or hospitality industries.
- Strong customer service focus and ability to resolve problems effectively.
- Excellent communication and interpersonal skills.
- Ability to work autonomously and manage multiple tasks independently.
- Unrestricted work rights in Australia.
- National Police Check (completed within the last 3 months), at your own cost.
- Working with Vulnerable People's Check (ACT).
Benefits
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
- The chance to make a real difference in the lives of our residents.
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