Resident Experience Manager

6 days ago


Canberra, ACT, Australia UniLodge Full time

We're seeking a dedicated and results-driven Resident Experience Manager to join our team at UniLodge @ UC - UC Lodge on a Full Time basis. As a key member of our operations team, you will play a vital role in delivering an exceptional experience for our residents.

Job Description

Company Overview

At UniLodge, we strive to provide a welcoming and supportive environment for students from all over the world. Our vision is to be the leading provider of accommodation services for higher education institutions in Australia.

Salary

A competitive salary package ranging from $90,000 to $110,000 per annum, depending on experience.

Job Responsibilities

  • Lead the front-line team in the efficient and effective operations of reception, ensuring a seamless and welcoming experience for residents.
  • Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
  • Build a high-performing team through recruitment, training, and development opportunities, ensuring that team members can reach their full potential.
  • Ensure accurate accounting of all resident-related accounts for rental and sundries.
  • Liaise with third-party service providers, including maintenance, contract cleaners, and security.

Required Skills and Qualifications

  • Similar work experience within student accommodation or hospitality industries.
  • Strong customer service focus and ability to resolve problems effectively.
  • Excellent communication and interpersonal skills.
  • Ability to work autonomously and manage multiple tasks independently.
  • Unrestricted work rights in Australia.
  • National Police Check (completed within the last 3 months), at your own cost.
  • Working with Vulnerable People's Check (ACT).

Benefits

  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
  • The chance to make a real difference in the lives of our residents.


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