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Residential Experience Coordinator

1 month ago

Canberra, ACT, Australia UniLodge Full time

About UniLodge

At UniLodge, we pride ourselves on providing a home away from home for our student residents. As a leading provider of student accommodation in Australia and New Zealand, we're always on the lookout for talented individuals who share our passion for delivering exceptional customer service.

Job Summary

We're seeking an enthusiastic and customer-oriented professional to join our team as a Customer Service Coordinator (CSC) on a casual basis. As a CSC, you'll be responsible for creating a friendly environment and delivering a positive resident experience.

About the Role

  • Create a welcoming atmosphere and provide exceptional customer service to our residents
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
  • Maintain accurate records and reports concerns and/or issues relating to resident safety and wellbeing
  • Coordinate and execute administrative duties, including mail management and filing

What We Offer

  • A competitive salary of $60,000 - $70,000 per annum
  • Opportunities for career progression and personal development through online and face-to-face training and courses
  • A focus on employee wellbeing, including access to Employee Assistance Programs
  • An inclusive culture in a diverse, collaborative, and fun team environment
  • Various leave options, including two weeks paid parental leave and study leave
  • Performance recognition programs and rewards
  • Access to Insider Rates at Essence Hotels and Apartments

Requirements

  • Eligibility to work in Australia
  • National Police Check completed within the last 3 months
  • Working with Vulnerable People's Check

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a rewarding career, please submit your application. We review applications as they come in and may close the role earlier than advertised if we find the ideal candidate.