Customer Support Specialist

1 month ago


Sydney, New South Wales, Australia Perkbox Full time
Unlock Your Potential as a Customer Support Specialist

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Support Specialist at Perkbox, you'll be at the forefront of providing world-class support to our customers, helping them get the most out of our products and services.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including email, live chat, and social media.
  • Work closely with customers to understand their needs and provide tailored solutions to meet their expectations.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and best practices to provide expert advice and guidance to customers.
  • Contribute to the development of new processes and procedures to enhance the customer support experience.
What We Offer:
  • A dynamic and supportive team environment that encourages growth and development.
  • A comprehensive training program to help you develop your skills and expertise.
  • A competitive salary and benefits package, including 25 days' holiday leave and a generous personal learning and development budget.
  • The opportunity to work with a leading employee experience platform and make a real impact on our customers' lives.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you're a team player with a can-do attitude, we'd love to hear from you



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