Customer Support Specialist
1 month ago
About Darktrace
Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions to protect its customers from complex threats. Founded by mathematicians and cyber defense experts in 2013, the company has established new thresholds in cyber security research and holds over 130 patents and pending applications.
Our Mission
We aim to free the world of cyber disruption by providing cutting-edge technology and innovative solutions. Our AI Research Centre in Cambridge, UK, is at the forefront of this mission, driving research and development to stay ahead of emerging threats.
Job Overview
We are seeking a bright and technically-minded individual to join our Customer Support team in Australia (Sydney). As a Customer Support Specialist, you will be the front-line of support, responding to and reporting on critical customer events. You will interact directly with customers and the software development team, providing explanations and support to ensure smooth and efficient customer deployments.
Key Responsibilities
- Respond to support requests in the Darktrace Customer Portal
- Explain software features to help customers maximize the platform's potential
- Ensure smooth and efficient customer deployments
Candidate Requirements
- Proven ability to work with data and analytical tools
- Excellent interpersonal/communication skills in English and Japanese, both verbal and written
- Tenacious, driven & ambitious
- Able to work weekends/Public Holidays
- An understanding of general networking and cyber security technologies
- Experience of support and incident response procedures and practices is an advantage
What We Offer
We offer a fast-paced and dynamic work environment, with opportunities for growth and development. As a Customer Support Specialist, you will be given extensive training and support to develop in the role. You will also have the opportunity to work with a leading cyber security AI vendor and be part of a fast-growing industry.
-
Event Support Specialist
1 week ago
Sydney, New South Wales, Australia Show Support Full timeEvent Support SpecialistAt Show Support, we're looking for a skilled Event Support Specialist to join our team. As an Event Support Specialist, you will be responsible for setting up audio and vision systems for events. This role requires manual physical work and heavy lifting, so you'll need to be comfortable with that. You'll also need to wear steel cap...
-
Customer Experience Specialist
2 weeks ago
Sydney, New South Wales, Australia Fisher & Paykel Customer Services Pty Ltd Full timeAbout the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of home appliance repair services, and we're seeking a skilled Customer Experience Specialist to join our Sydney team.Key Responsibilities:Repair and fully test the operation of home appliances to ensure customer satisfactionDevelop and maintain superior product knowledge through...
-
Customer Support Specialist
3 days ago
Sydney, New South Wales, Australia Spaceship Full timeAt Spaceship, we're dedicated to transforming the way people think about and invest their money. Our mission is to make investing easy for everyone, and we're looking for a talented Customer Support Specialist to join our team.The Customer Support Specialist will play a crucial role in developing trust with our customers, providing exceptional support, and...
-
Customs Support Specialist
3 days ago
Sydney, New South Wales, Australia PATH4 Group Full timeCustoms Support SpecialistPATH4 Group is seeking a skilled Customs Support Specialist to join their team. As a Customs Support Specialist, you will be responsible for providing administrative support to the customs brokerage team.Main Responsibilities:Data entry of shipping informationObtain documents as required by Customs BrokersLiaise with clients to...
-
Customer Support Specialist
6 days ago
Sydney, New South Wales, Australia EBR Full timeCustomer Support SpecialistWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at EBR. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, handling their deposits and withdrawals, and ensuring timely processes.Key Responsibilities:Handle clients' deposits...
-
Customer Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Salt Recruitment Full time{"Job Title": "Customer Support Specialist", "Job Description": "At Salt Recruitment, we're seeking a skilled Customer Support Specialist to join our team in Sydney. As a key member of our Customer Support team, you'll be responsible for providing exceptional support to our globally growing customer base.Key Responsibilities:Provide best-in-class support to...
-
Customer Support Specialist
3 days ago
Sydney, New South Wales, Australia REA Group Full timeCustomer Support SpecialistAt REA Group, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Solutions and Operations team, you'll be responsible for delivering exceptional customer experiences through phone, email, and web chat.Key Responsibilities:Resolve customer issues in a timely and professional...
-
Customer Support Specialist
1 month ago
Sydney, New South Wales, Australia Spaceship Full time{"title": "Customer Support Specialist", "description": "About the RoleAt Spaceship, we're on a mission to transform the way people think about and invest their money. We're seeking a highly skilled Customer Support Specialist to join our team and help us achieve this goal.Key ResponsibilitiesAct as the primary point of contact for customers, providing...
-
Customer Support Specialist
7 days ago
Sydney, New South Wales, Australia REA Group Full timeCustomer Support SpecialistAt REA Group, we're passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you'll be the front-line interface for our customers, consumers, and internal stakeholders.Key ResponsibilitiesResolve customer issues via phone, email, and web chat in a timely and professional mannerUtilize various...
-
Customer Support Specialist
1 week ago
Sydney, New South Wales, Australia Tideri Jobbörse Full timeCustomer Support SpecialistWe're seeking a highly skilled Customer Support Specialist to join our team at Spaceship. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and their experiences are positive.Key Responsibilities:Act as the primary point of contact...
-
Customer Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Spaceship Full timeAbout SpaceshipAt Spaceship, we're on a mission to transform the way people think about and invest their money. We're a forward-thinking company that's passionate about enabling people to invest in their future.Job DescriptionWe're looking for a Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be the primary point of...
-
Customer Support Specialist
1 month ago
Sydney, New South Wales, Australia Perkbox Full timeUnlock Your Potential as a Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Support Specialist at Perkbox, you'll be at the forefront of providing world-class support to our customers, helping them get the most out of our...
-
Customer Support Specialist
1 week ago
Sydney, New South Wales, Australia Perkbox Full timeUnlock Your Potential as a Customer Support SpecialistAt Perkbox, we're on a mission to revolutionize the employee experience. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our customers, helping them get the most out of our products and services.Key Responsibilities:Provide timely and professional support to...
-
Customer Support Specialist
7 days ago
Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full timeCustomer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...
-
Customer Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Spaceship Full timeAbout SpaceshipAt Spaceship, we're on a mission to transform the way people think about and invest their money. We're a forward-thinking company that's passionate about enabling people to invest in their future.Job DescriptionWe're looking for a Customer Support Specialist to join our team. As a Customer Support Specialist, you'll be the primary point of...
-
Customs Support Specialist
7 days ago
Sydney, New South Wales, Australia PATH4 Group Full timeCustoms Support SpecialistThis role offers an exciting opportunity to develop your customs experience in a global freight company. As a Customs Support Specialist, you will be responsible for data entry of shipping information, obtaining documents as required by Customs Brokers, and liaising with clients to clarify shipment details.Main Responsibilities:Data...
-
Customer Support Specialist
3 weeks ago
Sydney, New South Wales, Australia Spaceship Full timeAbout SpaceshipAt Spaceship, we're revolutionizing the way people think about and invest their money. Our mission is to make investing accessible to everyone, and we're looking for a talented Customer Support Specialist to join our team.Job SummaryWe're seeking a highly skilled and empathetic Customer Support Specialist to join our small team of 6. As a key...
-
Customer Support Specialist
2 months ago
Sydney, New South Wales, Australia Avetta Full timeAbout the Role:The Customer Support Specialist will play a key role in developing and maintaining a world-class prequalification system for contractors, suppliers, and vendors. As the first point of contact for Avetta customers, this individual will provide professional support and assistance in resolving issues and providing solutions.Key...
-
Customer Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Tyro Payments Limited Full timeAbout the RoleTyro Payments Limited is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring that our customers have a positive experience with our products and services.Key...
-
Customer Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Darktrace Full timeThis is a Customer Support Engineer (Japanese speaking) role with Darktrace, a leading cyber security AI company in Australia. The company is growing rapidly and is looking for a bright, technically minded individual to join its Customer Support team based in Sydney.About the RoleThe successful candidate will be responsible for responding to support requests...