Resolving Complaints Specialist

2 days ago

Brisbane, Queensland, Australia beBeeEmpathy Full time $85,000

Complaint Resolution Specialist

Kambu Health is looking for a skilled Complaint Resolution Specialist to manage and resolve complaints with empathy and professionalism. In this role, you will use your strong communication and problem-solving skills to assess complaints, identify core issues, and recommend appropriate resolutions.

This is an excellent opportunity to work in a supportive and respectful environment where the best people come to do their best work. As a Complaint Resolution Specialist, you will collaborate with stakeholders, document your findings clearly, and help improve our complaint processes.

Responsibilities:

  • Manage and resolve complaints within a health or NGO setting
  • Develop strong relationships with internal teams and external stakeholders
  • Prepare detailed reports and document case findings thoroughly

What We Offer:

  • Annual Leave Loading of 17.5%
  • Four (4) week annual leave
  • Annual Christmas closure for all Kambu Health employees, with an additional two (2) gifted annual leave days
  • Non-Taxable Fringe Benefits salary packaging options amounting to $15,900 per annum
  • Uniform Provided
  • Access to the Employee Assistance Program (EAP)
  • Opportunities for both internal and external career growth, including professional development and networking events
  • Opportunities to attend community and staff events throughout the year
  • WFH opportunities available

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