Client Relationship Manager
1 month ago
The Role
We're seeking a dynamic and proactive Client Relationship Executive to play a vital role in developing and managing customer relationships that promote retention and loyalty.
As a key member of our team, you'll work closely with our Customer Success Lead to ensure our clients derive maximum value from our audio solutions.
You'll be joining a business that's growing at an exciting pace, and we're looking for a highly energized and driven addition to our team.
Key Responsibilities- Account Management and Support: Ensure assigned account needs are met while developing and maintaining strong, long-lasting client relationships.
- Collaborate with our Creative and Support teams to develop and maintain key user resources, including online and physical tools, guides, and instructional videos.
- Assist in updating cyclical reports and dashboards, providing insights for quarterly reviews and other strategic assessments.
- Assist in creating and coordinating delivery of customer communications with our Creative team, ensuring effective deployment of updates on curation, new feature launches, and other important information.
- 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment.
- Strong communication and interpersonal skills.
- Excellent organisational skills and the ability to manage multiple tasks and projects simultaneously.
- Proficiency in CRM software and customer success tool is preferable.
- A proactive approach to problem-solving and a passion for delivering exceptional customer service.
- Willingness to travel interstate on occasion as needed.
- Competitive salary + equity
- Work from our Melbourne office, with the flexibility to work remotely
- Inclusive Team Culture - Join the whole team for frequent gatherings, we get everyone together at least once a quarter
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