Client Relationship Manager

4 weeks ago


Melbourne, Victoria, Australia Woods & Co Recruitment Full time

Woods & Co Recruitment is seeking a skilled Client Relationship Manager to support our Customer Success Lead in managing client relationships, ensuring retention and loyalty while driving maximum value from our client's audio solutions.

This role involves building and maintaining strong, long-lasting client relationships, assisting in managing enterprise-level accounts, and gathering customer feedback and insights.

The ideal candidate will have 2+ years of experience in customer success, account management, or a related role, preferably in a technology or retail environment.

Key responsibilities include:

  • Collaborating with Creative and Support teams to maintain user resources
  • Updating cyclical reports and dashboards
  • Coordinating customer communications
  • Proactively monitoring customer health, preventing churn
  • Ensuring timely resolution of client issues

What we offer:

  • Competitive salary + equity ($70,000 - $85,000 + Super)
  • Convenient Abbotsford location
  • Join a growing and innovative company leading the retail audio advertising space
  • Frequent team gatherings and an inclusive, collaborative culture
  • Employee share plan - celebrate business growth and success together
  • Flexible WFH arrangements
  • Dog friendly office


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