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Client Relationship Manager

1 month ago

Melbourne, Victoria, Australia Visory Full time
About Visory

We're a fast-growing startup on a mission to transform the financial back office into business intelligence. Our platform connects businesses to expert talent and provides them with the tools and insights they need to thrive.

At Visory, we're passionate about empowering small and medium-sized enterprises (SMEs) to make informed decisions and drive their business forward.

The Opportunity

We're seeking a skilled Client Relationship Manager to join our team. As a key member of our customer success team, you'll be responsible for managing relationships with our SME customers, ensuring their satisfaction, and fostering account growth.

Your primary focus will be on overseeing the entire customer journey, from successful onboarding to ongoing account management. You'll collaborate with internal teams to ensure new service and workflow requests are fulfilled promptly and proactively seek opportunities to add value.

As a Client Relationship Manager, you'll serve as a key advocate for customer needs, providing insights that help shape our Product roadmap and ensuring customers receive the training they need for continued success with Visory.

Key Responsibilities
  • Collaborate with internal stakeholders to drive customer onboarding to a successful conclusion and reduce time to value
  • Meet with business owners to ensure Visory's service is helping them progress towards their business objectives
  • Identify and address risks promptly, ensuring issues are escalated to the Quality team to rectify and outcomes for customers are achieved
  • Keep customer documentation up to date based on dynamic customer needs
What You'll Love About Working at Visory
  • A flexible working environment that allows you to balance work and personal life
  • High autonomy to determine how you help us achieve our goals
  • Remote hybrid working arrangement that offers the flexibility to work from home while also providing opportunities to collaborate in person
What to Consider Before Applying
  • We're a startup that's growing quickly, and we're building the bike while riding it
  • We work hard and strive for excellence, and we expect the same from our team members
  • We strongly believe in having a growth mindset and doing hard things
  • We offer unvarnished honesty and love continuous feedback