Toowoomba Banking Specialist

1 day ago


Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time
Commonwealth Bank of Australia - Job Description

At Commonwealth Bank of Australia, we strive to deliver exceptional customer service and provide tailored financial solutions. Our ideal candidate will have a passion for helping customers achieve their goals and possess excellent communication skills.

Job Overview

This role is an exciting opportunity to join our team in Toowoomba as a Customer Banking Specialist. As the public face of CommBank, you will be responsible for delivering a seamless banking experience to our customers, providing them with personalized advice on Home Loans, Business Banking & Financial Advice.

The successful candidate will have the ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything they do.

Key Responsibilities:
  • Deliver exceptional customer service by having in-depth conversations with every customer about how we can support their overall banking needs.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Educate and demonstrate our in-branch technology and digital banking options to customers.
  • Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.

We are seeking an individual who has experience in delivering exceptional customer service ideally in financial services, retail or hospitality, with excellent communication skills & the ability to articulate financial terms in a clear way.

Requirements:
  • A genuine interest in building a career with CommBank.
  • The ability to work in a busy and commercially driven retail environment.
  • An understanding of financial concepts and terminology.
  • Excellent problem-solving skills and attention to detail.

We offer a competitive salary package including $65,000 per annum, plus superannuation, leave loading and other benefits.

About Us

We are the Commonwealth Bank of Australia, one of the largest banks in the country, committed to serving our local communities for over 100 years. Our mission is to help our customers make informed financial decisions to achieve their goals.



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