Radiologic Contact Centre Representative
2 weeks ago
We are seeking resilient and adaptable customer service professionals for part-time and full-time roles in our high-volume inbound contact centre based in Clayfield. Our Radiologic Clinics prioritise the growth and development of our greatest asset – our people. A dedicated team of professionals is committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
About the OpportunityIn response to high demand for our services, we are expanding our team. We are looking for individuals who are dedicated to ensuring a seamless customer experience, primarily over the phone, assisting with appointment bookings and general enquiries.
Key Responsibilities:- Serve as the first point of contact for patients and referrers, managing patient referrals from our website and referring practitioners with a strong focus on attention to detail and accuracy.
- Ensure patients are well-prepared for their services by providing essential information, such as arrival times, appointment preparations, and cost estimates.
- Maintain accurate patient records and facilitate pathology and previous imaging records to ensure a seamless patient experience.
To succeed in this role, you should be a customer-focused individual demonstrating empathy, care, and compassion as you find solutions for patients and referrers alike. You are a strong communicator, confidently interacting with patients, referrers, and colleagues to achieve the best outcomes.
You are tech-savvy, with the ability to work accurately across various systems. Experience with Radiology Information Systems or Customer Management Systems is a plus. Resilient and capable of thriving under pressure, you adapt quickly to change. Experience in a contact centre or medical administration is highly regarded.
What We Offer- A great team culture, where you will be supported to participate in personal and professional development programs.
- Competitive remuneration package (£34,000 - £40,000 per annum) with additional employee discounts.
- A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
- Access to our Employee Assistance Program to enhance your health and well-being.
- A range of employee benefits, such as paid parental leave and annual flu vaccinations.
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