Service Delivery Excellence Manager

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $123,456

Service Delivery Expertise

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We are seeking a skilled Service Delivery Professional to lead our delivery organization and drive excellence in service delivery.

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Key Responsibilities

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  • Provide strategic direction and leadership to the regional services delivery organization, inspiring team members to achieve exceptional results.">
  • Establish ambitious goals and objectives for service delivery team members, fostering a culture of continuous improvement and innovation.">
  • Develop professional services delivery practices through the creation of repeatable processes and implementation of best practices.">
  • Ensure the creation and maintenance of delivery collateral (e.g., templates and presentations) for efficient and consistent client-facing deliverables.">
  • Onboard, train, and develop team members, fostering a supportive and collaborative team culture.">
  • Partner with sales and other services teams to provide support during sales pursuits and business development initiatives.">
  • Work with other leaders and resource managers to identify and allocate resources for each project, resolving any conflicts or issues that may arise.">
  • Manage and increase utilization numbers of service delivery team members, ensuring accurate resource and revenue projections.">
  • Develop metrics and reports to demonstrate team performance, profitability, and continuous improvement.">
  • Articulate status, manage risk, and escalate issues to senior leadership as needed.">
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Required Skills and Qualifications

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- Proven experience in a leadership role within service delivery.

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- Strong knowledge and experience with ServiceNow and other relevant technologies.

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- Excellent leadership, communication, and interpersonal skills.

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- Ability to develop and implement best practices and repeatable processes.

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- Strong problem-solving skills and ability to manage risk and uncertainty.

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- Experience in resource management and team development.

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