Service Delivery Excellence Manager

4 days ago

Melbourne, Victoria, Australia beBeeAvailability Full time $180,000 - $200,000
Job Description

We are seeking a skilled professional to fill the role of Service Availability Manager. This position is accountable for managing and continuously improving IT services, ensuring they meet stakeholder expectations across business units, service delivery partners, and access seekers.

The successful candidate will oversee service quality, manage incidents and defects, support project delivery, advocate for partner experience, maintain governance processes, and produce performance reports.

  • Close collaboration with internal and external stakeholders to align IT solutions with business priorities and ensure successful service outcomes.
  • Develop and implement effective strategies to improve service delivery, increase customer satisfaction, and drive business growth.

This is an exciting opportunity to join our team and make a real difference in shaping Australia's digital landscape.

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