Service Delivery Excellence

11 hours ago

Melbourne, Victoria, Australia beBeeTransformation Full time $90,000 - $120,000
Transformation Leader - Enablement Specialist

We seek a seasoned Transformation Leader - Enablement Specialist for a 6-12 month contract to drive operational efficiency and successful adoption of new service delivery models.

Key Responsibilities:

  • Design comprehensive enablement strategies, including training programs and materials, to support new service models.

  • Lead change management activities, conduct readiness assessments, and manage stakeholder engagement.

  • Define, track, and report on enablement KPIs to measure effectiveness and drive continuous improvement.

  • Collaborate with project leadership to unblock pre-discovery tasks and facilitate new project initiatives.

  • Oversee procurement and contract management processes, ensuring compliance and cost-effectiveness.

  • Act as a champion for employee and customer experience throughout the transformation.

Required Skills & Experience:

  • 10+ years of experience in enablement, change management, training, or service management roles, with a focus on transformation or digital initiatives.

  • Strong knowledge of service management frameworks (e.g., ITIL) and change management methodologies.

  • Proven ability to design and deliver effective training and communication programs.

  • Analytical and data-driven, with experience in measuring enablement effectiveness.

  • Excellent interpersonal, stakeholder management, and problem-solving skills.

  • Experience with procurement and vendor contract management.

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