Service Delivery Excellence Manager

7 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $140,000

Job Summary

We are seeking a Service Delivery Excellence Manager to lead and inspire teams, ensuring every customer interaction leaves a lasting, positive impression.

About the Role

  • Lead and Develop Teams: Coach and mentor staff to deliver outstanding experiences and drive improvements in customer satisfaction.
  • Foster a Customer-Centric Culture: Create an environment where customers are at the heart of everything we do, launching initiatives and building partnerships with stakeholders and the community.
  • Manage Team Performance: Oversee recruitment, team performance, succession planning, and ongoing development to achieve business objectives.
  • Ensure Operational Efficiency: Manage rostering and forecasts to keep operations running smoothly.
  • Utilise Insights and Feedback: Analyse customer feedback to identify opportunities for improvement.
  • Enhance Experiences: Work with internal and external partners to continually improve customer experiences.
  • Champion Our Service Values: Drive the customer promise recognition program and uphold our service standards.
  • Customer Experience Innovation: Drive new ways to increase customer satisfaction within our living destination.

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