Technical Service Support Manager
1 week ago
Job Summary
We are seeking an experienced Service Desk Manager to lead our technical support team. As a key member of our organization, you will oversee the daily operations of the Service Desk, ensuring seamless delivery of IT services to our customers.
About the Role
- Supervise and guide a team of service desk technicians in resolving customer inquiries and issues.
- Develop and implement effective processes for incident management, problem management, and change management.
- Collaborate with stakeholders to identify areas for improvement and drive process enhancements.
- Maintain accurate records of incidents, problems, and changes.
- Develop and manage performance metrics to measure team success.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 5 years of experience in IT Service Management, preferably in a leadership role.
- ITIL certification is highly desirable.
- Demonstrated leadership and interpersonal skills.
- Strong analytical and problem-solving abilities.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply
If you are a motivated and results-driven individual with a passion for IT service management, please submit your application, including your resume and cover letter.
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