Technical Support Specialist
1 week ago
Technical Support Professional
Job Description:This position involves working as a technical support specialist, providing assistance to users with ICT-related issues. The individual will be responsible for resolving common problems and escalating complex matters to second-level support teams.
Key Responsibilities:- Respond to user inquiries and resolve technical issues via phone, email, and IT service management tools.
- Log, categorize, prioritize, and track incidents and service requests.
- Troubleshoot and resolve desktop and laptop hardware issues, software installation and configuration, network connectivity, and VPN access problems.
- Escalate complex or unresolved matters to second-level support teams as required.
- Maintain accurate records of support activities and user interactions.
- Assist with onboarding and offboarding processes, including device setup and access provisioning.
- Contribute to knowledge base articles and user guides.
- Support ICT asset management by updating hardware inventory.
- Participate in continuous improvement initiatives and team meetings.
- Australian citizens with a Baseline clearance are desirable for this role.
This is an exciting opportunity for individuals who possess strong technical skills and a customer-centric approach. If you are passionate about delivering exceptional customer service and resolving technical issues efficiently, we encourage you to apply for this position.
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