Technical Service Support Specialist

2 days ago

Canberra, ACT, Australia beBeeTechnical Full time $60,000 - $95,000

Job Title: Technical Service Support Specialist

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Description:

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We are seeking a highly skilled and motivated Technical Service Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their technical issues are resolved efficiently and effectively.

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  • The ideal candidate will have strong problem-solving skills, with the ability to diagnose and resolve complex technical issues quickly and accurately.">
  • Excellent communication and interpersonal skills are essential, as the successful candidate will be required to interact with clients via phone, email, and other communication channels.">
  • Able to work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines.">
  • Familiarity with IT systems and technologies is desirable, but not essential.">
  • Ability to learn and adapt quickly, with a willingness to take on new challenges and responsibilities.">
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    • Key Responsibilities:">
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      • Providing technical support and assistance to clients via phone, email, and other communication channels.">
      • Diagnosing and resolving complex technical issues, both independently and as part of a team.">
      • Documenting and recording client interactions, including issues raised and resolutions implemented.">
      • Collaborating with internal teams to resolve technical issues and improve overall service delivery.">
      • Maintaining accurate records and reporting on key performance indicators (KPIs).">
        • ">
        • Requirements:">
          • ">
          • Degree in Computer Science or related field (or equivalent experience).">
          • Strong problem-solving skills, with excellent analytical and logical thinking abilities.">
          • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.">
          • Able to work in a fast-paced environment, prioritizing tasks and managing time effectively to meet deadlines.">
          • Familiarity with IT systems and technologies is desirable, but not essential.">
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What We Offer:

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A competitive salary package, comprehensive training and development opportunities, and a dynamic work environment that values innovation and teamwork.

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How to Apply:

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications.

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