Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time $65,000 - $80,000
Job Title

Technical Support Professional

About the Role

We're seeking a Technical Support Professional to join our End User Services team. This role is perfect for someone who excels in a hands-on support environment and brings a keen eye for process, structure, and service quality.

You'll play a key role in ensuring our IT services align with best practices, helping us meet performance targets, manage change effectively, and build a stronger knowledge base.

Key Responsibilities
  • Deliver responsive and friendly technical assistance to staff via phone, in-person (Tech Bar), and remote channels.
  • Act as a key contributor to our collective success within a structured service management framework.
  • Support the coordination and communication of changes impacting user-facing services.
  • Create and maintain clear, helpful knowledge articles that empower users and technical resources alike.
Required Skills and Qualifications
  • Familiarity with structured service management principles and understanding of how they improve outcomes.
  • Proficiency in using ITSM tools such as Ivanti or ServiceNow.
  • Provide advanced support across user-facing IT services, with strong hands-on experience supporting enterprise desktop and mobile platforms in an aligned environment.
Benefits

This role offers a unique opportunity to work in a dynamic environment where you can grow your skills and contribute to our mission to deliver high-quality IT services.

About Us

We deliver innovative solutions that protect and advance our community.

We're committed to creating a truly inclusive workplace and welcome applications from diverse candidates.

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