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IT Support Services Manager
2 weeks ago
As a Service Desk Manager, you will oversee the daily operations of the service desk to ensure efficient and effective technical support for clients. Your responsibilities will include managing the service desk team, handling escalated issues, developing and implementing IT service management processes, and ensuring timely resolution of help desk support requests.
The role requires maintaining high levels of customer satisfaction and continuously improving service delivery. You will work closely with the service desk team to resolve issues promptly and provide excellent customer service.
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