Compensation Claims Assurance Manager
3 weeks ago
The Compensation Claims Assurance Manager is responsible for overseeing claims management for the Country Fire Authority's (CFA) Employee Work Cover and Volunteer Compensation schemes. This involves ensuring compliance with legislation, processes, and stakeholder needs.
Key Responsibilities- Lead and motivate a team delivering injury recovery and compensation services for CFA employees and volunteers.
- Monitor and enhance team performance to meet CFA standards and support capability growth.
- Provide leadership, coaching, and mentoring for team wellbeing and development.
- Manage injury recovery and claims with a consistent, strategic approach for employees and volunteers.
- Oversee permanent impairment claims assessments, including instructing legal providers when needed.
- Oversee volunteer claim estimates to ensure accuracy and timely payments.
- Coordinate information for accurate actuarial assessments of the Volunteer Compensation scheme.
- Review and approve volunteer claims requests and payments per internal processes.
- Support effective, safe, and early return-to-work strategies for all claims.
- Manage relationships with Work Cover agents to improve service delivery.
- Provide timely information and education to enhance understanding of the injury recovery process.
- Contribute to process reviews for continuous improvement in decision-making and service delivery.
- Extract and report claims data, offering insights to support CFA reporting and improvements.
We are seeking a highly skilled and experienced professional to fill this critical role. The ideal candidate will possess:
- Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation.
- An allied health background is advantageous.
- Demonstrated strong technical knowledge and understanding of compensation schemes with the ability to interpret and apply associated legislation.
- Proven leadership skills and demonstrated ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.
- Proven people management skills and demonstrated ability to lead and develop a specialist resource team.
- Demonstrated high-level written and verbal communication skills and collaborative relationship building skills.
- Proven ability to provide authoritative, specialist advice and expertise to all levels within an organisation.
- Proven ability to negotiate and deliver agreed outcomes while working with minimal supervision and to strict deadlines.
CFA offers a range of benefits and opportunities for professional growth and development. These include:
- Meaningful Purpose: Your contribution truly makes a difference.
- Work-Life Balance: Paid parental leave, generous leave provisions.
- Growth Opportunities: Learning and development.
- Flexibility: Hybrid work options with flexible work arrangements.
- Discounts: Emergency Memberlink discounts on various services.
- Wellbeing Focus: Healthy for Life programs, flu vaccinations.
- Member Assistance Program: Access support across 8 service pathways.
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Compensation Claims Assurance Manager
1 month ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeAbout the RoleThe Compensation Claims Assurance Manager plays a critical role in overseeing claims management for the Country Fire Authority's Employee Work Cover and Volunteer Compensation schemes. This position ensures compliance with legislation, processes, and stakeholder needs, while providing high-quality service in claims management, injury recovery,...
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Compensation Claims Manager
1 week ago
Melbourne, Victoria, Australia State Government Of Victoria, Australia Full timeAbout the RoleThe Compensation Claims Assurance Manager plays a critical role in overseeing claims management for the Country Fire Authority's Employee Work Cover and Volunteer Compensation. This involves ensuring compliance with relevant legislation, processes, and stakeholder needs.This role leads a team in providing high-quality service in claims...
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