
Senior Transformation Leader
2 weeks ago
This is a Senior Change Manager role at a leading organization. We are seeking an experienced professional to lead change initiatives in health, organizational design, and contact centre environments.
Key Responsibilities- Develop and execute comprehensive change management strategies and plans to support business transformation.
- Lead change activities in health sector programs, organizational design initiatives, and contact centre transformations.
- Conduct impact assessments and design role profiles to align with new processes, systems, and structures.
- Develop and maintain change plans, communication strategies, and stakeholder engagement frameworks.
- Facilitate workshops, training sessions, and stakeholder briefings to drive understanding and adoption.
- Monitor change progress, manage resistance, and adjust plans as required.
- Extensive experience in change management, preferably in health sector or large-scale transformation programs.
- Proven ability to lead organizational design and role design projects.
- Strong expertise in change planning, stakeholder management, and engagement strategies.
- Experience working on contact centre transformation programs.
- Excellent communication and facilitation skills with the ability to influence at all levels.
- Familiarity with change management methodologies such as Prosci or ADKAR.
- Change management certification (Prosci, APMG, or equivalent).
- Experience in government or regulated environments.
- Knowledge of workforce planning and HR transformation.
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