Operational Leader

3 days ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $60,000 - $85,000
Front of House Leadership

The role of a Floor Manager is pivotal in ensuring seamless service and upholding the high standards of a premium waterfront venue.

As a senior hospitality leader, you will be responsible for leading, training, and motivating a diverse front-of-house team to create a culture of professionalism, energy, and fun.

Key Responsibilities:

  • Oversee all aspects of floor operations, including managing staff, monitoring guest experiences, and maintaining operational standards.
  • Develop and implement strategies to drive team performance, achieve exceptional customer satisfaction, and maintain a safe and clean environment.
  • Collaborate with the Venue Manager to ensure effective rostering, compliance, and adherence to company policies and procedures.
  • Coach, mentor, and develop team members to enhance their skills and knowledge, promoting a culture of continuous learning and growth.
  • Uphold the venue's commitment to delivering world-class experiences and exceptional customer service.

Requirements:

  • Proven experience as a hospitality leader in a high-volume venue, with a strong track record of success in managing front-of-house teams.
  • Excellent communication, problem-solving, and leadership skills, with the ability to adapt to fast-paced environments.
  • Guest-focused, with a passion for creating memorable experiences that exceed customer expectations.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Adaptable and proactive, with a willingness to learn and grow in a dynamic and evolving environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to be part of a world-class team that delivers exceptional customer experiences.

Why This Role Matters:

This role plays a critical part in ensuring the success of our venue, and we are looking for an experienced and passionate leader who can make a real difference in our guests' experiences.

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