Guest Experience Manager

1 week ago

Melbourne, Victoria, Australia beBeePremium Full time $48,000 - $96,000
Premium Guest Services Role

Our organization seeks an exceptional individual to spearhead our front and back-of-house guest services. This high-profile role entails leading a dynamic team, driving operational excellence, and ensuring seamless client experiences.

Job Responsibilities
  • Team Leadership: Oversee the performance of the guest services team, fostering collaboration and innovation.
  • Service Excellence: Implement processes to elevate service delivery, guaranteeing consistent satisfaction for clients and guests.
  • Operational Management: Streamline office audits, floor plans, and space utilization projects to enhance operational efficiency.
  • Client Liaison: Serve as the primary point of contact for clients, addressing queries and resolving issues efficiently.
  • Event Coordination: Organize office events that meet or exceed client expectations, promoting a positive company image.

We require a professional with strong leadership skills, excellent interpersonal abilities, advanced Microsoft Office proficiency, experience in corporate environments, and a proven track record of delivering exceptional results. The ideal candidate will be passionate about providing outstanding customer experiences and dedicated to achieving business objectives.

In exchange for your expertise, you will receive access to exclusive retail discounts, comprehensive training opportunities, clear career progression pathways, internal mobility, and a healthy work-life balance within a supportive environment.

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