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Dedicated Customer Support Specialist
3 weeks ago
We are seeking a Customer Service Representative to join our team. As a key member, you will play a pivotal role in providing exceptional customer service and support.
Key Responsibilities:
- Handle incoming and outgoing communications to support stakeholder enquiries and client referrals
- Assess the nature of calls and respond appropriately, including transferring to an appropriate staff member or escalation process if required
- Accurately record client information in the management system during interactions
- Manage varied customer interactions, of varying nature, each day
- Maintain up-to-date knowledge of funding programs and fee schedules as applied to our services
- Provide exceptional customer service across all interactions
Our Offer:
- Work from home flexibility after 6 months
- Structured training program and ongoing development opportunities
- $15,900 salary packaging + $2,650 meal and entertainment allowance
- Employee referral program – earn up to $500
- Access to our Employee Assistance Program
- Private health insurance discounts
- Travel and Flight benefits
- A great team environment that is warm and welcoming
- The opportunity to make a difference to the lives of individuals who wish to stay at home longer
What We Need:
- Previous call centre experience is preferred
- Demonstrated ability to provide a high level of customer service
- Proven experience with Microsoft Office programs
- Excellent interpersonal, communication and time management skills
- Ability to work effectively in a team environment
- Flu Vaccination (or willingness to obtain)
- Evidence of one COVID-19 vaccination
About Us:
We are a leading provider of aged care services, committed to enabling, celebrating and supporting older Australians to live and age positively. Apply today and become part of our fantastic team.
