Dedicated Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $48,000 - $84,000

About the Role

We are seeking a dedicated and customer-focused professional to join our team as a Customer Experience Associate. As a key member of our operations, you will be responsible for providing exceptional support to clients, ensuring their needs are met with efficiency and effectiveness.

Key Responsibilities:

  • Maintain a thorough understanding of client objectives, offerings, and initiatives to provide informed support.
  • Assist clients with regulations and rights related to product registration, services, ideas, branding, website use, forms completion, troubleshooting, and calculators.
  • Evaluate transactions carefully and communicate information in accordance with established department guidelines.
  • Pursue clarification when unsure, ensuring accurate resolution.
  • Demonstrate professionalism and adaptability in all interactions, prioritizing client satisfaction and well-being.

Requirements:

  • You are a quick-thinking problem solver with a passion for delivering top-notch customer service. Your attention to detail ensures accuracy in every interaction, while your strong verbal and written communication skills enable you to build trust with clients.
  • Proficient in using technology, you excel at multitasking across different systems while actively listening to and understanding client requirements.
  • A reliable Windows 10 or higher-based PC or laptop with an i5 processor, 8GB of RAM or equivalent, antivirus installed, and Windows defender switched on is required.
  • A headset with a microphone and a reliable internet connection are also necessary for this role.

Benefits:

  • Foster a diverse working environment that celebrates individuality, valuing employee contributions daily.
  • Access to a trusted mental health and well-being platform for continuous support.

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