Dedicated Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $61,104 - $80,853
Customer Service Expert WantedAt InComm Payments, we're shaping the future of payments technology.About This Opportunity

We're looking for a dedicated customer service professional to provide friendly and focused support via phone or other channels.

You'll assist with investigating queries, finding solutions, and communicating effectively with customers to establish a positive rapport.

Our ideal candidate is passionate about delivering exceptional customer experiences and eager to learn and grow with our team.

Key Responsibilities:
  • Provide card balance checks and support for digital cards on mobile wallets
  • Offer information on how and where to use physical and digital cards
  • Assist with replacement cards if issues arise
  • Deliver timely and friendly customer service, ensuring clear communication
  • Update and maintain accurate customer service database information
  • Liaise with inbound sales teams on new business opportunities
  • Report on customer service trends to management
Required Skills and Qualifications:
  • Able to sit for an 8-hour shift while talking to customers via headset
  • Available to work a rotating schedule (Monday to Saturday, 8:30am - 6:00pm) including public holidays
  • Strong verbal and written communication skills
  • Basic MS Office, internet, Windows, and typing skills
  • Experience in retail, customer service, or call centers is a plus but not required
  • Excellent work ethic, punctuality, hard work, and professionalism

We value diversity and inclusion at InComm Payments. We offer equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, veteran's status, age, disability status, genetics, or any other protected category.

Join us in providing top-notch customer care

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