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Customer Outcomes Strategist

2 weeks ago

Cleveland, Queensland, Australia beBeeStrategy Full time $161,000 - $183,000

Are you a customer success expert looking for a challenging role that requires strategic thinking and collaboration?

Job Description

As a Strategic Customer Success Manager, you will be responsible for delivering specific customer outcomes through data-driven behavioral triggers and ad-hoc customer engagements across the customer lifecycle. You will work closely with economic buyers and license administrators to activate production licenses through a personalized experience.

Key Responsibilities:
  • Engage with customers to resolve their needs by aligning them with the right resources via digital mediums.
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
Required Skills and Qualifications:
  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software.
  • Ability to manage multiple accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
Benefits:

We offer a supportive and collaborative environment where you can grow your skills and advance your career. We are committed to diversity, equity, and inclusion and strive to create a workplace culture that reflects these values.

How to Apply:

If you meet the requirements and share our values, we encourage you to apply. Please submit your application with a cover letter and resume.