Store Manager Position

4 weeks ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

At Pottery Barn, we're seeking a results-driven Store Manager to lead our team and drive exceptional customer service. This is a permanent, full-time position with a rotating 4-week roster, including full weekends.

Key Responsibilities:

  • Build and develop a high-performing team within our People-First culture.
  • Recruit, interview, and select qualified candidates to build a talent pipeline.
  • Coach, train, and motivate your team through ongoing programs in sales, customer service, and product knowledge development.
  • Develop and empower your management team to take on increased levels of responsibility.
  • Ensure the store meets or exceeds sales, contest, and payroll goals.
  • Provide an exceptional customer experience.
  • Maintain and uphold store standards—visuals, cleanliness, signage, safety, etc.
  • Manage store operating procedures—inventory levels, cash control, minimizing losses, etc.
  • Maintain a safe work environment and ensure ongoing safety training and awareness.

Requirements:

  • Experience in retail management, ideally in homewares and/or specialty retail.
  • Passion for leading dynamic teams and delivering world-class service.
  • Results-oriented, influential leader who loves to coach, mentor, motivate, inspire, and help grow your team to meet and exceed goals.
  • Agile leader who can think on your feet—comfortable with flexing your schedule and prioritising to ensure business goals are achieved.
  • Excellent communication, organisational, and leadership skills.
  • Proven ability to manage a team to exceed sales goals while meeting payroll targets.

Physical Requirements:

  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30 kg, while utilising appropriate equipment and safety techniques.

We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves. We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation. We live and breathe client experience. We have a smart, experienced leadership team that is open to fresh ideas. We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun.

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