Sales and Customer Support Expert
2 weeks ago
At Zoomo, we're revolutionizing urban mobility with Light Electric Vehicles (LEVs). As a Retail Associate, you'll be the face of our Brisbane site, helping riders acquire the skills they need to navigate our e-bikes efficiently. You'll provide swift support, fostering positive relationships with Zoomo and our customers.
This role offers a unique opportunity to take ownership of store operations, reporting directly to our Country Operations Manager. You'll lead the 'front-of-house' function, ensuring a seamless experience for our riders. Key responsibilities include:
- Managing the store's 'front-of-house' operations, including opens and closes
- Ensuring riders have an exceptional in-person support experience
- Guiding riders through the onboarding process and safety requirements
- Assisting riders with troubleshooting e-bike issues
- Meeting sales goals by promoting our products
- Continuously improving store processes and procedures
- Staying up-to-date on new Zoomo policies and programs
- Providing an excellent customer experience
- Collaborating with the bike mechanic team
- Working closely with the Country Operations Manager
Requirements:
- Full-time role with a regular roster of 38 hours per week
- Previous experience in customer-facing retail or operations
- Confidence in working autonomously and delivering results
- Excellent communication and customer service skills
- Ability to build relationships with peers across locations
- Strong attention to detail and ability to learn online systems
- Capable of multitasking and working under pressure
- Able to identify and resolve issues
- Capable of building trusting relationships with customers and suppliers
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