E-Bike Store Operations Manager

5 days ago

Fortitude Valley, Queensland, Australia Zoomo Full time

At Zoomo, our vision is to revolutionize urban transportation by transitioning millions of miles to Light Electric Vehicles (LEVs). We are a leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia. In a short span of 4 years, we have helped transition millions of urban miles to LEVs, built a team of over 300 world-class engineers, operators, sales staff, and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

We work with major players in the food, grocery, and parcel delivery segments, including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff, and many more.

You will join a high-performing team where you are trusted to make a direct impact on our business, our customers, and our planet.

Job Description

As an E-Bike Store Operations Manager (aka our Front of House superstar), you will be the face of Zoomo at our Brisbane site and help riders acquire the basic skills they need to get on the road and provide them with quick, efficient support, cultivating positive relationships with Zoomo. When a customer needs assistance, you will use your mastery of current Zoomo technology to quickly assess their situation and support them with advice or a solution on the spot.

This role is a unique opportunity to take ownership of store operations. If successful, you will report to Zoomo's Country Operations Manager and lead the 'front-of-house' function at our Brisbane store. Your duties will include:

  • Ensuring the seamless operation of the store's 'front-of-house', including opens and closes
  • Providing our riders with an awesome and seamless in-person support experience
  • Guiding riders through the onboarding process and all safety requirements
  • Helping existing riders troubleshoot any issues they experience with our e-bikes
  • Meting sales goals by selling our products to riders
  • Continuously looking at how to improve processes and procedures within the store
  • Staying up-to-date on new Zoomo policies, procedures, and programs that affect riders
  • Being our customers' biggest advocate, ensuring you provide an excellent customer experience to the Zoomo rider
  • Working closely with the bike mechanic team working in the 'back-of-house'
  • Working closely with the Country Operations Manager to successfully operate the store

About You

We are looking for someone with previous experience in a customer-facing retail or operations environment. You should have confidence and ability to work autonomously and deliver results. You must also have fantastic communication skills and customer service skills. Additionally, you should be able to create good relationships with peers in other city locations digitally and by phone. You will also require strong attention to detail and the ability to learn and use online systems. Capable of multitasking or working under pressure from customers, you should be able to identify, solve issues, and take ownership to resolve them. Building trusting relationships with customers and suppliers is also essential.

What We Offer

In this role, you can expect a competitive salary of $70,000 - $80,000 per annum, depending on experience. You will also receive free access to use your very own Zoomo e-bike, learning & development allowance and leave days to invest in your personal career growth, extra annual leave days, wellbeing support, paid parental leave, employee referral program, and regular social events.

We celebrate diversity and inclusion with equal opportunities for all. Join us in revolutionizing urban transportation and making a difference in the lives of our customers and the planet.

  • E-Bike Store Team Leader

    6 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoAt Zoomo, our vision is to revolutionize urban transportation by transitioning every mile to light electric vehicles. As a pioneer in the commercial use of e-bikes, we operate across multiple continents and have already helped millions of urban miles go green.We're committed to building a team of world-class professionals who share our passion for...

  • E-Bike Technician

    4 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About the RoleWe are seeking a skilled E-Bike Technician to join our team at Zoomo. As a key member of our operations team, you will play a critical role in ensuring the quality and reliability of our e-bikes.Key ResponsibilitiesPerform routine maintenance and repairs on e-bikes to ensure they meet our high-quality standards.Diagnose and troubleshoot issues...

  • E-Bike Technician

    4 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About the Role:We are seeking an experienced E-Bike Technician to join our team at Zoomo. As a key member of our workshop team, you will be responsible for maintaining and repairing our fleet of e-bikes to ensure they are safe and road-worthy.Key Responsibilities:Perform routine maintenance tasks on e-bikes, including servicing and repairing electrical...

  • E-Bike Specialist

    2 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    Job OverviewWe are seeking an experienced E-Bike Specialist to join our team at Zoomo. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our e-bikes to customers across the globe. About UsZoomo is a leading provider of commercial e-bikes, with a vision to transition every urban mile to Light Electric...

  • E-Bike Technician

    1 month ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About the RoleAt Zoomo, we're revolutionizing urban transportation with our cutting-edge e-bikes. As an E-Bike Technician, you'll play a crucial role in ensuring our fleet is safe, reliable, and road-worthy.As a key member of our team, you'll be responsible for:Performing routine maintenance and repairs on our e-bikesEnsuring our workshops are operating...

  • E-Bike Technician

    4 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About the RoleWe are seeking an experienced E-Bike Technician to join our team at Zoomo. As a key member of our workshop team, you will play a vital role in ensuring our e-bikes are safe and road-worthy.Key ResponsibilitiesPerform routine maintenance and repairs on e-bikes to our high-quality standards.Triage and diagnose necessary repairs while working at a...

  • E-Bike Technician

    4 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About the RoleWe are seeking an experienced E-Bike Technician to join our team at Zoomo. As a key member of our workshop team, you will play a critical role in ensuring our e-bikes are safe and road-worthy.Key ResponsibilitiesPerform routine maintenance and repairs on e-bikes to our high-quality standards.Triage and diagnose necessary repairs while working...

  • E-Bike Technician

    17 hours ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoZoomo is a pioneering company dedicated to transforming urban transportation through the adoption of Light Electric Vehicles (LEVs). With a presence in key markets across the USA, UK, Europe, Canada, and Australia, we offer the world's leading platform for commercial e-bike use.Our MissionWe aim to facilitate a significant shift towards...

  • E-Bike Maintenance Technician

    1 week ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    At Zoomo, we're revolutionizing urban transportation by transitioning every mile to Light Electric Vehicles (LEVs). Our cutting-edge platform offers the world's leading commercial e-bikes. We operate across the USA, UK, Europe, Canada, and Australia.In just 4 years, we've helped transform millions of urban miles to light electric vehicles, built a team of...

  • E-Bike Service Technician

    3 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    {"Job Description":{"Title":"E-Bike Service Technician","Subtitle":"Support our team in maintaining the world’s leading platform for commercial e-bikes”","Content":{"Introduction":{"text":"At Zoomo, we’re passionate about transitioning every urban mile to light electric vehicles. As an E-Bike Service Technician, you’ll play a crucial role in...

  • E-Bike Technician

    1 week ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoAt Zoomo, our mission is to revolutionize urban transportation by transitioning millions of miles to Light Electric Vehicles (LEVs). We offer the world's leading platform for commercial e-bikes, operating across key markets in the USA, UK, Europe, Canada, and Australia.A Day in the LifeYou will join a high-performing team where you are trusted to...

  • E-Bike Specialist

    2 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About UsZoomo is a leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia. We have helped transition millions of urban miles to light electric vehicles in just 4 years.We work with major players in the food, grocery, and parcel delivery segments, including UberEats, Doordash, JustEat Takeaway, Deliveroo,...

  • Electric Vehicle Technician

    5 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    At Zoomo, our mission is to revolutionize urban transportation by transitioning millions of miles to light electric vehicles. As a leading platform for commercial use e-bikes, we operate across the USA, UK, Europe, Canada, and Australia. With over 300 team members from 45 nationalities, we celebrate diversity and inclusion with equal opportunities for...

  • Brisbane Store Operations Manager

    2 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About UsAt Zoomo, our mission is to revolutionize urban transportation by transitioning every mile to Light Electric Vehicles (LEVs). We offer the world's leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia.In just four years, Zoomo has made significant strides in transitioning millions of urban miles to...

  • Electric Bike Technician

    3 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    At Zoomo, we're revolutionizing urban mobility by transitioning every mile to Light Electric Vehicles (LEVs). Our platform for commercial use e-bikes has transformed the way cities move, with operations across the USA, UK, Europe, Canada, and Australia.We've helped transition millions of urban miles to light electric vehicles, built a team of over 300...

  • Professional Bike Technician

    3 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoAt Zoomo, we're revolutionizing urban mobility by transitioning every mile to Light Electric Vehicles (LEVs). Our platform offers the world's leading commercial e-bikes, operating across the USA, UK, Europe, Canada, and Australia.We've helped transform millions of urban miles to electric vehicles, built a world-class team of engineers, operators,...

  • Electrifying Bike Technician

    2 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    Transforming Urban MobilityWe're a leading provider of commercial Light Electric Vehicles (LEVs) in the USA, UK, Europe, Canada, and Australia. Our innovative platform is revolutionizing last-mile delivery with e-bikes and fleet management software.Major logistics companies like UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon,...

  • Electric Bike Technician

    5 days ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    About ZoomoAt Zoomo, our mission is to revolutionize urban transportation by transitioning every mile to Light Electric Vehicles (LEVs). As a pioneer in the commercial e-bike platform, we operate globally across the USA, UK, Europe, Canada, and Australia.We've achieved significant milestones in 4 years, helping to transition millions of urban miles to light...

  • Bike Technician

    3 weeks ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    Create a lasting impact with our team of innovators at Zoomo. We're the world's leading platform for commercial use e-bikes, operating across the USA, UK, Europe, Canada, and Australia.As an Electric Bike Specialist, you'll play a vital role in supporting:Electric bike maintenance: service e-bikes to our high-quality standards ensuring they are safe and...

  • Electrifying Bike Technicians Wanted

    1 week ago

    Fortitude Valley, Queensland, Australia Zoomo Full time

    We're looking for a skilled Bicycle Mechanic to join our team at Zoomo, a leading provider of commercial Light Electric Vehicles (LEVs). Our vision is to transition every urban mile to sustainable transportation, and we're committed to delivering exceptional products and services to our customers.As an Electrifying Bike Technician with Zoomo, you'll play a...