Operations Associate Manager

4 weeks ago

Fortitude Valley, Queensland, Australia Pottery Barn Full time

We are seeking a highly skilled Operations Associate Manager to oversee stockroom operations and ensure merchandise availability at our Fortitude Valley, Brisbane location.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers
  • Drive daily associate processing productivity in line with company standards
  • Ensure daily compliance with workplace health and safety (WHS) regulations
  • Adhere to all Company Policies and Procedures
  • Maintain open and closing standards of Back of House areas (BOH)
  • Plan and coordinate store deliveries, ensuring efficient use of space and resources
  • Direct merchandise flow from the stockroom to the sales floor
  • Organise stockroom departments and maintain inventory records
  • Process inventory paperwork, including transfers, receiving logs, and returns
  • Execute timely processing of donations and merchandise
  • Maintain cleanliness and organisation of the stockroom
  • Collaborate with Store Managers and Assistant Store Managers to align operational tasks with business needs
  • Provide coaching, recognition, and performance feedback to the back of house team
  • Deliver WHS training initiatives and ensure compliance
  • Assist with recruitment and selection of back of house team members

Requirements:

  • 2-3 years of management experience, preferably in specialty retail
  • Strong leadership and organisational skills
  • Effective communication and problem-solving abilities
  • Ability to motivate and influence others
  • Physically fit and able to meet the demands of the role, including lifting and mobilising items up to 45kg

You will love working here because:

  • We're a successful, global, fast-growing, data-driven company with an entrepreneurial vibe.
  • We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
  • We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves.
  • We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation.
  • We live and breathe client experience.
  • We have a smart, experienced leadership team that is open to fresh ideas.
  • We believe in autonomy and reward you for taking initiative.
  • We get to be creative daily, and we have fun

If you are passionate about leading dynamic teams and delivering world-class service, apply today

Only candidates with the necessary work rights in Australia will be considered.

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