Key Sales Operations Manager for Health Sales Division

4 weeks ago

Melbourne, Victoria, Australia Compare Club Full time

At Compare Club, we're driven by a passion to empower consumers with informed financial choices. As a leading player in the comparison space, we operate across multiple verticals, including life insurance, home loans, and health sales.

We're seeking a highly skilled Sales Operations Manager to join our dynamic Health Sales division. In this pivotal role, you'll play a critical part in optimising our sales operations to drive performance and growth in the health insurance sector. Your leadership will be instrumental in analysing sales data, developing insightful sales reports, and implementing best practices across the team.

Your key responsibilities will include:

  • Optimising Contact Centre Performance: Lead daily operations of a high-performance contact centre, ensuring optimal team performance and operational efficiency.
  • Streamlining Sales Processes: Streamline sales processes and develop insightful sales reports to inform strategic decision-making.
  • Analytical Insights: Analyse sales data to identify trends and provide actionable insights that drive performance improvements.
  • Workforce Planning: Manage workforce planning and scheduling to align resources with business needs and targets.
  • Performance Management: Drive performance management initiatives, focusing on onboarding, employee engagement, and reward & recognition to foster a motivated team.
  • Sales Forecasting: Oversee sales forecasting and pipeline management to consistently meet and exceed targets.
  • CRM Optimisation: Enhance CRM usage to maximise sales effectiveness and customer relationship management.
  • Comprehensive Training: Collaborate with team leaders to design and implement comprehensive training programmes that elevate team capabilities.

We're looking for someone with:

  • A proven track record of success in Sales Management, driving sales growth and enhancing operational efficiency within a call centre environment.
  • A balanced blend of technical, strategic, and operational expertise.
  • Strong coaching, mentoring, and leadership skills to empower and develop a team.
  • Exceptional project management skills with a customer-centric mindset.
  • Adaptability and a results-driven approach to achieving goals.
  • Financial acumen and effective conflict resolution abilities.

In return, you can expect:

  • A competitive salary ranging from $120,000 to $180,000 per annum, depending on experience.
  • A collaborative and dynamic work environment that fosters continuous learning and growth.
  • The opportunity to make a meaningful impact on our customers' lives while advancing your career in a supportive and innovative environment.

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