Head of Customer Advocacy Lead

7 days ago

Surry Hills, New South Wales, Australia Endeavour Group Full time
Job Description

As the Head of Customer Advocacy Lead, you will be responsible for championing customer-obsession across our business. This role synthesises customer data and insights into actionable strategies, ensuring our brands and support teams align with customer needs and growth opportunities.

The ideal candidate will have extensive leadership experience in customer strategy, marketing, or related fields, with a proven ability to lead and influence teams across a complex matrix. They will also have strong analytical and strategic thinking, capable of translating data into actionable insights to drive customer-centric strategies and continuous improvement.

The Head of Customer Advocacy Lead will be responsible for:

  • Championing customer-obsession and ensuring the customer is central to all business decisions and strategies, driving commercial growth.
  • Collaborating with strategy and internal teams to develop and integrate the core customer vision, strategy, and metrics across Endeavour Group.
  • Translating the Group Customer Strategy into actionable plans for marketing, retail, and hospitality, embedding customer-centric practices.
  • Analysing consumer and cultural trends to identify growth opportunities and refine customer segments aligned with business goals.
  • Leading the use of customer metrics, insights, and data to drive strategic decisions and enhance the overall customer experience.

What We Offer

  • We offer flexible working in every sense.
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs.
  • Monthly meeting-free days.
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing.
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

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