Head of Customer Advocacy Lead

3 weeks ago

Surry Hills, New South Wales, Australia Endeavour Group Full time
Customer Advocacy Lead

Endeavour Group is seeking a seasoned leader to champion customer-obsession across our business. As a Customer Advocacy Lead, you will synthesise customer data and insights into actionable strategies, ensuring our brands and support teams align with customer needs and growth opportunities.

Key Responsibilities:
  • Champion customer-obsession and ensure the customer is central to all business decisions and strategies, driving commercial growth.
  • Collaborate with strategy and internal teams to develop and integrate the core customer vision, strategy, and metrics across Endeavour Group.
  • Translate the Group Customer Strategy into actionable plans for marketing, retail, and hospitality, embedding customer-centric practices.
  • Analyse consumer and cultural trends to identify growth opportunities and refine customer segments aligned with business goals.
  • Lead the use of customer metrics, insights, and data to drive strategic decisions and enhance the overall customer experience.
Requirements:
  • Extensive leadership experience (10+ years) in customer strategy, marketing, or related fields, with proven ability to lead and influence teams across a complex matrix.
  • Strong analytical and strategic thinking, capable of translating data into actionable insights to drive customer-centric strategies and continuous improvement.
  • Proven experience in leading customer and/or marketing teams through change and transformation, fostering innovation and setting the agenda for growth.
  • Exceptional stakeholder management skills, with the ability to collaborate and build productive relationships across all levels of the business.
  • Solid project management experience, with a focus on adapting processes and methodologies to deliver customer-first outcomes while aligning with budgetary and commercial goals.

We offer a range of benefits, including flexible working, exclusive discounts, and a focus on your health and wellbeing. If you're a seasoned leader with a passion for customer-obsession, we'd love to hear from you.

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