Customer Banking Specialist

10 hours ago


Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled and motivated Customer Banking Specialist to join our team at the Commonwealth Bank of Australia. As a key member of our Retail Banking Services team, you will be responsible for delivering exceptional customer service and providing financial solutions to our customers.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their financial needs and provide tailored solutions.
  • Support customers with enquiries, account maintenance, and credit product applications.
  • Complete financial health checks to assess customers' financial needs and identify opportunities for growth.
  • Educate customers on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy and commercially driven retail environment.
  • A genuine interest in building a career with the Commonwealth Bank of Australia.


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