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Customer Banking Specialist

2 months ago

Melbourne, Victoria, Australia CommBank Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our team at CommBank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and supporting our customers' financial needs.

Key Responsibilities
  • Provide in-depth conversations with customers to understand their banking needs and preferences
  • Support customers with account maintenance, credit product applications, and financial health checks
  • Educate customers on our in-branch technology and digital banking options
  • Problem-solve and provide effective solutions to customer inquiries
Requirements
  • Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment
  • Excellent communication skills and ability to articulate financial terms
  • Ability to work in a busy and commercially driven retail environment
  • Genuine interest in building a career with CommBank
What We Offer

As a Customer Banking Specialist at CommBank, you will have the opportunity to work with a talented team, develop your skills and knowledge, and make a real impact on our customers' lives. We offer a comprehensive training program, access to employee benefits and discounts, and a collaborative and high-performing culture.