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Customer Banking Specialist Relief
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Retail Banking Services team as a Customer Banking Specialist Relief. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and supporting our customers' financial needs.
Key Responsibilities- Customer Engagement: Build strong relationships with customers, understanding their financial goals and objectives, and providing personalized solutions to meet their needs.
- Financial Needs Assessment: Conduct thorough financial health checks to identify customers' financial needs and provide recommendations for products and services that can help them achieve their goals.
- Product and Service Knowledge: Stay up-to-date with CommBank's products and services, including home loans, business banking, and financial advice, and be able to educate customers on their options.
- Problem-Solving: Effectively resolve customer complaints and concerns, providing solutions that meet their needs and exceed their expectations.
- Team Collaboration: Work closely with colleagues to achieve team goals and objectives, sharing knowledge and best practices to deliver exceptional customer experiences.
- Customer Service Experience: Proven experience in delivering exceptional customer service in a retail or financial services environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to articulate complex financial concepts in a clear and concise manner.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and provide effective solutions to customer complaints and concerns.
- Financial Knowledge: Basic knowledge of financial products and services, including home loans, business banking, and financial advice.
- Teamwork: Ability to work collaboratively as part of a team, sharing knowledge and best practices to deliver exceptional customer experiences.
As a Customer Banking Specialist Relief with CommBank, you will have the opportunity to work with a leading financial institution, delivering exceptional customer experiences and supporting our customers' financial needs. You will also have access to a range of benefits, including:
- Comprehensive Training Program: Ongoing training and development opportunities to help you build your skills and knowledge.
- Competitive Salary and Benefits: A competitive salary and benefits package, including access to employee discounts and rewards.
- Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
