L2 Technical Specialist

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $70,000 - $90,000
L2 Technical Specialist Role Overview

This position focuses on delivering premium IT and network support to clients, ensuring seamless operation and issue resolution across multiple platforms.

Key Responsibilities:
  • Provide Level 2 technical assistance to clients across IT and network systems.
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365 suite, and Active Directory.
  • Collaborate with the team to manage and maintain network infrastructure.
  • Utilize CCNA-level knowledge to assist with networking-related problems.
  • Ensure timely and effective customer support for all technical queries and issues.
Requirements:
  • Proven experience in a similar L2 support role, preferably within a managed service environment.
  • Strong understanding of Windows OS, Microsoft 365 suite, and Active Directory.
  • CCNA knowledge (mandatory) with a good grasp of networking concepts.
  • Excellent problem-solving skills and the ability to provide high-quality customer support.
  • Strong communication skills and the ability to work collaboratively in a fast-paced environment.

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