IT Support Professional

2 weeks ago

Canberra, ACT, Australia beBeeSupport Full time

Job Overview

We are seeking an IT Support Professional to join our team. In this role, you will provide technical support across various applications, networks, and cloud environments.

About the Role

You will be responsible for managing incidents, requests, and escalations through IT Service Management tools. This includes performing advanced triage and initial impact assessments, enriching alerts with contextual information, identifying false positives, and escalating validated incidents to L2/3 for further analysis within defined response times.

Key Responsibilities:

  • Provide Level 1/1.5 technical support
  • Manage incidents, requests, and escalations
  • Perform advanced triage and initial impact assessments
  • Enrich alerts with contextual information
  • Escalate validated incidents to L2/3

Required Skills & Qualifications

To succeed in this role, you should have a minimum of 2 years' experience in a customer service role, ideally previous Level 1 Service Desk or IT Technical Support experience. You should also have strong investigative skills, including the ability to interpret logs, alerts, and system behaviors.

Benefits

We offer a range of benefits to support your personal and professional growth, including flexible working options, market-leading parental leave, and return-to-work support package.

Career Development

We are committed to helping you grow your career in any direction. Our coaching program helps you develop new skills and achieve your goals.

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