Desktop Support Specialist

2 days ago

Canberra, ACT, Australia beBeeFieldEngineer Full time $100,000 - $145,000
Job Summary:

We are seeking a highly skilled and experienced Field Engineer L2 to join our team. The ideal candidate will have excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Deliver high-quality desktop support services to customers via email, phone, or MS Teams.
  • Provide installation and break-fix services for software, hardware, printers, and networking infrastructure.
  • Maintain ITIL V3 certification and demonstrate proficiency in incident, problem, and risk management practices.
  • Log and update ITSM tickets and records with diligence, focusing on customer satisfaction.
Requirements:
  • Must be an Australian Citizen.
  • Possess NV1 security clearance.
  • Demonstrate excellent written and verbal communication skills.

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