Aviation Customer Service Representative

1 month ago


Hamilton, Victoria, Australia dnata Full time

Take your aviation career to new heights with dnata at Brisbane Airport

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Aviation Customer Service Representative. As a key member of our operations, you will be responsible for delivering exceptional customer service, ensuring timely and efficient cargo handling, and maintaining high levels of quality and safety standards.

Key Responsibilities:
  • Provide world-class customer service to clients across various industries
  • Process import and export cargo shipments, ensuring accurate documentation and adherence to regulatory requirements
  • Coordinate with warehouse teams to ensure seamless cargo flow and minimal delays
  • Liaise with airlines, forwarders, and other stakeholders to resolve queries and issues in a timely manner
  • Monitor and maintain accurate records of cargo movements, including tracking and tracing
Requirements:
  • Current QLD driver's license
  • Previous experience in an operational environment, preferably in aviation or logistics
  • Intermediate computer skills, including proficiency in software applications relevant to the role
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment
  • Able to work independently and as part of a team, with a strong focus on safety and quality
What We Offer:
  • A competitive salary package, estimated to be around $65,000 per annum (negotiable based on experience)
  • Ongoing training and development opportunities to enhance your skills and knowledge in the aviation industry
  • A supportive and dynamic team environment, with a focus on collaboration and mutual respect
  • The opportunity to work for a global company with a reputation for excellence and innovation


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