Senior ITSS Service Delivery Manager for Asia-Pacific Region
2 days ago
About L3Harris Technologies
We are a global aerospace and defence technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. We provide advanced defence and commercial technologies across the air, land, sea, space and cyber domains.
Our values of Integrity, Excellence and Respect are at the core of everything we do and inspire our people around the globe.
About the Role
We seek an experienced and strategic-minded APAC ITSS Service Delivery Lead to own our customer-facing IT support operations across the Asia-Pacific region, with a focus on Australia. The successful candidate will be responsible for managing a team of support professionals, overseeing IT service delivery in complex and geographically distributed environments, and driving stakeholder engagement and strategic planning initiatives to enhance the overall customer experience.
The remit of this role is challenging and diverse. Day-to-day your work will be to ensure alignment with regional and global IT strategies and objectives. You will liaise closely with APAC Regional IT Manager to develop and implement strategic plans for IT support operations in the region, leveraging industry best practices and emerging technologies to enhance service delivery and customer satisfaction.
Key Responsibilities
- Provide leadership and guidance to the IT support team.
- Oversee the utilisation and management of the ticketing system (ServiceNow) in the APAC region, ensuring adherence to best practices and standards for incident management, request fulfilment, and service reporting.
- Develop and implement service level agreements (SLAs) and key performance indicators (KPIs) for IT support operations in the APAC region, monitoring performance against targets and driving improvements as needed.
What We Offer
- A dynamic and inclusive working environment.
- Flexible working arrangements and a commitment to work life balance.
- Company supported professional development programs.
- Salary: AUD 120,000 - 150,000 per annum.
About You
- You are an experienced and strategic-minded IT professional with a passion for delivering exceptional customer service and driving strategic initiatives in a complex and diverse environment.
- You have a proven track record of leadership in IT service management, with a minimum of 5 years in a leadership or managerial role.
- Your strong knowledge of the ITIL framework and best practices, along with certification, sets you apart as a leader in the field.
- You possess excellent leadership, communication, and stakeholder management skills, enabling you to build and maintain strong relationships with internal and external stakeholders.
Equal Opportunities Employer
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris.
-
ITSS Service Delivery Manager
5 days ago
Hamilton, Victoria, Australia L3Harris Full timeAbout the RoleWe are seeking an experienced and strategic-minded APAC ITSS Service Delivery Lead to own our customer-facing IT support operations across the Asia-Pacific region, with a focus on Australia.The remit of this role is challenging and diverse. Day-to-day your work will be to ensure alignment with regional and global IT strategies and objectives....
-
APAC ITSS Service Delivery Lead
5 days ago
Hamilton, Victoria, Australia L3Harris Full timeAbout L3HarrisL3Harris Technologies is a global aerospace and defence technology innovator. We deliver end-to-end solutions that meet customers' mission-critical needs in the air, land, sea, space, and cyber domains.Our Australian operations have been providing advanced technology solutions to the Australian Defence Force and commercial customers for over 25...
-
Regional Sales Growth Specialist
5 days ago
Hamilton, Victoria, Australia Coca-Cola Australia Full timeAs a Regional Sales Growth Specialist at Coca-Cola European Pacific NZ, you'll be responsible for driving sales growth within your territory of customers. This involves providing exceptional customer service, consistently delivering high-quality results, and building strong relationships with customers to grow their business and ours.
-
Electronics Systems Specialist
2 days ago
Hamilton, Victoria, Australia L3Harris Full timeL3Harris Technologies, a global leader in aerospace and defence technology innovation, seeks an experienced Electronics Systems Specialist to join our team in Brisbane, Australia.The estimated annual salary for this role is approximately $95,000 AUD.Job DescriptionThis is a challenging opportunity to work on the design, installation, maintenance, and...
-
Aged Care Services Director
3 weeks ago
Hamilton, Victoria, Australia Western District Health Service Full timeAbout the RoleThe Aged Care Services Manager is responsible for overseeing various service areas, including Support at Home (Home Care Packages Program), Commonwealth Home Support Programme, Aged Care Finance, and Aged Care Administration Support. As a key member of the aged care senior leadership team, this role focuses on providing high-level leadership to...
-
Regional Sales Growth Specialist
2 weeks ago
Hamilton, Victoria, Australia Coca-Cola Australia Full timeAbout the RoleWe are seeking a skilled and motivated Regional Sales Growth Specialist to join our dynamic team in Hamilton. As a key member of our "Away from Home" team, you will be responsible for driving sales growth and building strong relationships with our customers.Your ImpactIncrease sales volume and ranging through effective customer engagement and...
-
Hamilton, Victoria, Australia Tradewind Australia Full timeAre you passionate about improving the mental health and well-being of young people in regional Victoria?We are seeking a highly skilled Mental Health Clinician to join our team in Hamilton, a beautiful regional community that offers a relaxed lifestyle, affordable living, and a wealth of outdoor activities.About the Role:This is an opportunity to work with...
-
Career Advancement as a Senior Service Lead
2 weeks ago
Hamilton, Victoria, Australia Brandt Tractor Full timeWe are seeking a highly skilled and experienced Senior Service Lead to join our team at Brandt. This is an exceptional opportunity for individuals looking to advance their career in a dynamic and supportive work environment.About Us:Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. We are a global team with one...
-
Customer Service Delivery Specialist
1 week ago
Hamilton, Victoria, Australia dnata catering Full timeJob DescriptionWe are seeking a Customer Service Delivery Specialist to join our team at dnata catering. In this role, you will be responsible for loading and unloading aircraft with catering, guiding vehicles, and communicating with airline cabin crew.About the RoleLoading and unloading trucks and aircraft with catering, carts, and ovens.Guiding and...
-
Senior Permanency Support Program Manager
2 weeks ago
Hamilton, Victoria, Australia Samaritans Full timeJob SummaryWe are seeking an experienced and skilled Senior Permanency Support Program Manager to join our team at Samaritans.About the RoleThe Permanency Support Program (PSP) is a key program for Samaritans, aiming to provide safe and permanent homes for children and young people. As a Senior Permanency Support Program Manager, you will play a crucial role...
-
Regional Business Growth Specialist
2 weeks ago
Hamilton, Victoria, Australia GrainCorp Full timeAbout UsAuscol plays a critical role in the collection of source material for production of reduced carbon emissions biodiesel and Sustainable Aviation Fuel. As part of a GrainCorp end-to-end supply chain that sources and processes edible oils for use in food production and food service, Auscol closes the loop by upcycling the subsequent Used Cooking Oil.We...
-
Hamilton, Victoria, Australia Western District Health Service Full timeAbout Western District Health ServiceWe pride ourselves on our strong teamwork and commitment to providing high-quality healthcare. Our values of Integrity, Innovation, Collaboration, Accountability, Respect, and Empathy guide everything we do.Our team is dedicated to making a positive impact in the Southern Grampians community. We encourage diversity,...
-
Regional Sales Development Manager
2 weeks ago
Hamilton, Victoria, Australia Coca-Cola Australia Full timeAbout the RoleWe are seeking a highly motivated Regional Sales Development Manager to join our high-performing Grocery team in Hamilton. As a key member of our team, you will be responsible for driving sales growth and expanding our presence within your territory.Your ImpactThis is a permanent full-time role that requires strategic thinking, strong...
-
Hamilton, Victoria, Australia Western District Health Service Full timeAbout Western District Health ServiceWe pride ourselves on our strong teamwork and commitment to delivering high-quality healthcare to the Southern Grampians community.We celebrate diversity, inclusion, and accessibility for our staff and visitors, and live by our values of integrity, innovation, collaboration, accountability, respect, and empathy.Our Work...
-
Sales and Customer Service Representative
1 week ago
Hamilton, Victoria, Australia Coca-Cola Australia Full timeAbout the RoleWe are seeking a motivated individual to join our Field Sales team as a Territory Merchandising Representative. This role operates in supermarkets within Hamilton, focusing on making our brands available to everyone, everywhere, every day.Key ResponsibilitiesMaintain and enhance product displays in-store, ensuring our products meet Coca-Cola...
-
Senior Service Department Supervisor
5 days ago
Hamilton, Victoria, Australia Brandt Tractor Full timeCompany OverviewBrandt Tractor is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose: to enable our customers' success by providing practical and reliable equipment solutions and support.We believe that outstanding people,...
-
Clinical Aged Care Professional
1 week ago
Hamilton, Victoria, Australia Western District Health Service Full timeWestern District Health Service is a leading healthcare provider in the Southern Grampians region, offering high-quality care to our community.We are currently seeking an Endorsed Enrolled Nurse to join our innovative and committed Aged Care Services team at The Grange and The Birches.This exciting opportunity will enable you to work alongside experienced,...
-
Domino's Delivery Associate
5 days ago
Hamilton, Victoria, Australia Domino's Full timeDrive with Domino's">We're a leading pizza brand in Australia and New Zealand, driven by a passion to connect people with faster, fresher, tastier food. With more than 860 stores and 20,000 team members, we pride ourselves on being the largest pizza company in the region.">As a Delivery Associate with Domino's, you'll play a key role in our mission to...
-
Program Management Senior Manager
1 month ago
Hamilton, Victoria, Australia L3Harris Full timeL3Harris is a leading provider of advanced defence and commercial technologies across air, land, sea, space and cyber domains. We are seeking a highly skilled Senior Manager, Program Management to join our team.About the Opportunity:The L3Harris Manager Program Management Office (PMO) provides program governance, oversight, systems, processes and tools to...
-
Mental Health Specialist for Regional Youth
1 week ago
Hamilton, Victoria, Australia Tradewind Australia Full timeRole Overview:We are seeking a highly skilled Mental Health Clinician to join our team in Hamilton, VIC. This role offers a unique opportunity to make a difference in the lives of young people and their families.About the Position:The successful candidate will work within our Infant, Child, and Youth Mental Health and Wellbeing Service, providing...