Guest Experience Coordinator

15 hours ago

Melbourne, Victoria, Australia beBeeHospitality Full time $55,000 - $85,000

We are seeking a seasoned hospitality professional to join our team as a Guest Experience Coordinator.

Key Responsibilities
  • Greet guests warmly and create a memorable experience from check-in to check-out, ensuring every individual feels valued and respected.
  • Collaborate effectively with colleagues to deliver seamless service, anticipating and responding to guest needs in a timely manner.
  • Foster an atmosphere of mutual respect, resolving any issues that may arise with professionalism and diplomacy.
  • Maintain up-to-date knowledge of hotel amenities and services, using this expertise to promote offerings and enhance the overall guest experience.
  • Share insider tips on local attractions and hidden gems with guests, adding value to their stay.
  • Manage reservations and guest accounts accurately and efficiently, maintaining high levels of precision and attention to detail.
Essential Skills and Qualifications
  • Demonstrate a customer-centric approach, consistently delivering outstanding service experiences that exceed guest expectations.
  • Showcase ability to multitask and thrive in a fast-paced environment, backed by strong organisational and time management skills.
  • Possess excellent written and verbal communication skills, able to articulate thoughts clearly and concisely.
  • Show evidence of previous experience in hotel front desk operations or a similar role, demonstrating adaptability and a willingness to learn.
  • Able to work a flexible schedule, including evenings, weekends, and public holidays, displaying a commitment to providing 24/7 support.
Benefits and Opportunities
  • Cultivate your career with us through comprehensive training programs and industry-leading development opportunities.
  • Become part of a diverse community of over 300,000 Accor professionals worldwide, connecting with like-minded individuals who share a passion for hospitality.
  • Unlock limitless opportunities across our extensive network of 5,000 hotels spanning 110 countries, empowering you to grow and evolve in your role.

Hospitality Expertise

  • Build lasting relationships with guests, fostering loyalty and encouraging repeat visits.
  • Maintain high standards of quality and consistency, adhering to our brand's values and ethos.
  • Contribute to a positive and inclusive work environment, promoting teamwork and camaraderie among colleagues.
  • Embody our company's mission and vision, embodying the principles of excellence and innovation.
About Our Organisation

We are a global leader in the hospitality industry, dedicated to delivering exceptional experiences that exceed guest expectations. With a rich history and a commitment to innovation, we offer unparalleled opportunities for growth and development.

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