Sales & Guest Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Yawa Aquatic Centre - Rosebud 3939**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess the skills and ability to build, develop and lead an enthusiastic team?
- This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

Seeking to appoint a suitably qualified and experienced **Sales & **Guest Experience **Coordinator** to build and lead a passionate and engaged guest experience team.

**The Role**

The **Sales and Guest Experience Coordinator **reports directly to the Sales and Guest Experience Manager, who leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.

The Sales and Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.

Key accountabilities include:

- Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure's Guest Experience Charter
- Meet the set new member and growth targets on a daily/weekly/monthly basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Assist in lead generation through digital and traditional marketing activities
- Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
- Set rosters in line with the business budgets
- Attending and participating in centre senior leadership meetings and projects
- Compiling and presenting monthly reports

Essential Skills and Qualifications:

- National Police Check
- Working with Children Check
- Current CPR Certificate
- Current First Aid Certificate (Level 2)
- Legal working rights in Australia

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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