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Customer Service Representative

2 months ago

Adelaide, South Australia SA Health Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of inquiries, and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone and e-channels
  • Assist customers with queries about Ambulance Cover, Services, and Ambulance-related invoices
  • Proactively manage complaints or disputes with a customer-focused approach
  • Communicate with internal teams to ensure swift resolution of customer matters
  • Maintain accurate customer records
  • Contribute to the continuous improvement of processes and procedures
Requirements
  • Exceptional communication skills and ability to build rapport with customers
  • Motivated to work collaboratively in a team environment
  • A genuine passion to deliver exceptional customer service
  • Flexible and positive attitude, with a willingness to adapt to change
About Us

SA Ambulance is a leading provider of emergency medical services in South Australia. We are committed to delivering exceptional customer service and are seeking a dedicated and customer-focused individual to join our team.