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Process Excellence Specialist
2 weeks ago
The Operations Role
This position plays a pivotal part in the success of a leading B2B order management platform for the hospitality industry. The successful candidate will be responsible for driving process excellence across the business, utilising classic operations tools and emerging AI platforms to enhance efficiency.
With 3-5+ years of experience in operations, process improvement or similar analytical roles, this individual must be data-driven, hands-on and comfortable with both traditional operations tools and confident in exploring AI solutions to solve business problems.
As a mid-senior level position, this role requires a highly organised and proactive team player who can collaborate effectively with internal stakeholders. The ideal candidate will have a growth mindset, enjoy end-to-end ownership and empower colleagues with innovative solutions that make everyone more efficient.
- Internal workflows streamlined to improve customer satisfaction
- Teams equipped with better tools and processes to perform their jobs
- Operational challenges resolved with clear documentation and automation
- Scalable systems aligned with company growth
